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NWAS 'Struggling' To Hit National Response Targets

Posted: 18/10/2016

The North West Ambulance Service (NWAS) has said that the number of 999 calls it receives has risen by 25 per cent this year, admitting that it is now struggling to meet its national response targets. In fact, the service was six per cent under the national target in 2015, which dictates that it must respond to an emergency inside eight minutes.

In a statement, the trust said it thinks too many members of the public are calling the emergency services for minor problems that could be dealt with either by visiting a minor injuries unit, going to see their GP or by going to the pharmacy, the BBC reports.

Calling on people to think carefully about whether their condition needs emergency response, the trust continued to say: "Because of the rise in life-threatening calls, it's highly likely people with less urgent injuries or illnesses will wait longer for an ambulance as we must prioritise those who need our help more quickly.

The strange reasons for calling 999, be it the police or an ambulance, are often in the news. For example, at the start of this month (September), a woman in Stratford-upon-Avon called 999 to ask for an ambulance to take her home because her feet were sore from shopping and she didn't want to walk two miles back to her house.

If you need help and advice putting your emergency response procedures in place, contact us at HFR Solutions CIC today, in order to identify how we can help your organisation.