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Should you have a complaint, please find below the details you will need to raise it with us:
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Complaints should be acknowledged by the person handling the complaint within 48 hours. The acknowledgement should say who is dealing with the complaint and when the person complaining can expect a reply. A copy of this complaints procedure should be attached.
Complainants should receive a definitive reply within 5 working days. If this is not possible because, for example, an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given.
Monitoring and Learning from Complaints